Easy Instructions for International Customers
We have shipped thousands of our high quality wedding bands to international customers living in countries that allow the import of jewelry and we are happy to ship to you! Start by placing your order through our secure website. Once it is received we will contact you with any additional requirements that are particular to your country. Also, most credit card companies require that we obtain additional identity verification information, so we may contact you for that as well.
Requirements for International Orders for Your Protection:
For every international order, the ship-to address MUST match the bill-to address unless you are using PayPal. This is for the protection of the cardholder and for e- Wedding Bands.
We accept the following forms of payment for international orders:
- PayPal (Highly Recommended: PayPal requires a confirmed address before approving your purchase. Using PayPal ensures a smooth transaction with very minimal delay)
- Credit Card
Shipping rates vary from country to country. Shipping amounts appear in your shopping cart once you enter your country and postal code.
NOTE: We do not ship to:
- France (does not allow the import of jewelry)
As purchaser, you are responsible for any duties, taxes and customs charges that may apply to the shipment and goods upon delivery. We recommend contacting your shipping agent for an estimate of these costs.
Per change in Canadian law, when exchanging a previous item purchased, regardless of coverage under warranty, the Goods and Services Tax (GST) may be charged again upon re-delivery of item(s). It is our understanding you will not pay any duty on a return purchase (sizing, exchange, warrantied items). We will still process all international returns per shipping guidelines.
All approximate processing times are listed on the detailed product page. If you didn't see this information, you can go back to www.e-weddingbands.com and click on the picture of the ring of your choice to see the estimated processing time. Orders with multiple rings will ship when all the wedding bands are ready.
You should receive an e-mail confirmation with a tracking number from us as soon as your order ships. (Please note, many e-mail programs, such as Hotmail and Yahoo will filter the e-mail from shippers to your junk folder).
Please insure any return for the full amount you paid for your item. Please use FedEx, DHL, or the International postal service for returns. DO NOT USE UPS for an international return, as they charge an additional fee to the recipient and you will be responsible for this fee.
In the meantime, please feel free to contact us if you have any questions.
Thank you for shopping at e-Weddingbands, we appreciate your order!